POLICIES
As a family run business, we believe that honesty is the best policy. That’s why we've designed the most generous and fair policies for our customers. Read the following sections to find out more about how we deliver or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
DELIVERY
We aim to dispatch all orders within one working day.
Free Delivery
All orders shipped to a UK address qualify for free standard delivery (within 2 to 3 days).
Express Delivery
We offer an express delivery option for items shipped to a UK address for an additional fee. This can be selected at checkout. In most cases, items shipped with express option are delivered within 24 hours from dispatch. In rare cases, items can take up to 48 hours to be delivered, particularly to addresses in the Scottish Highlands and British Isles.
Couriers & Services
The majority of our items are sent with Royal Mail, however no tracking information is included with free UK standard delivery. Heavier items are sent with the delivery courier Hermes and will include tracking details. These will be forwarded to you via email.
Worldwide Delivery
We are hoping to continue to increase our customer base in other countries and are very happy to ship items to international addresses. If you do not find your country listed on our website, please get in touch via our 'Contact Us' page and we will be pleased to offer you a personalised quote. All of our international shipments are sent through trackable services. Tracking details will be forwarded to you via email.
Estimated Delivery Times
Our estimated delivery times are as following:
Standard Delivery – 2 to 3 days
Express Delivery – 1 to 2 days
International Delivery 7 to 21 days
If you have any other queries, please do not hesitate to contact us at thompsonstips@hotmail.com
RETURNS
Thompson's Tips offer a no quibble 14 day money back guarantee on all items. If you are not satisfied with a product, you can return it to us within 14 days of receipt for a replacement or a full refund. We would request you read our returns policy before placing your order.
Returns & Product Condition
If you are not fully satisfied with your product, for whatever reason, you can return it to us within 14 days of receiving it. For a valid replacement or full refund, you must ensure that the product is in its unused form and in original packaging. It is the customers responsibility to pay for return postage. We request you return the item(s) in secure packaging and it is up to the customer to ensure that the returned item reaches us. We will not accept proof of postage. We would recommend using a signed-for or tracked service that ensures that the item reaches us.
Damaged or Faulty Items
In case of damaged or faulty items we may offer a product replacement or refund based on following process:
You should contact us to report a damage/fault.
We may require you to email us a picture of the damage/fault.
We may request that any faulty item(s) are returned to us.
Kindly do not return a faulty item unless we request you do so.
Where possible, we will always offer a replacement item. If this is not acceptable for any reason, a full refund will then be offered.
We will refund any P&P costs incurred on all returned items which are accepted as damaged/faulty (exc. international purchases).
International Returns
All our international customers are required to bear the cost of the return postage.
PRIVACY POLICY
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
What data do we collect?
Thompson’s Tips collects the following data:
Personal identification information including name, address, email address, phone number.
Financial Information such as credit/debit card details
IP Address (automatically collected)
Web browser type and version (automatically collected)
Operating system (automatically collected)
How do we collect your data?
You directly provide Thompson’s Tips with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
How will we use your data?
Thompson’s Tips collects your data so that we can:
Process your order and manage your account.
Email you with special offers on other products and services we think you might like.
How do we store your data?
Thompson’s Tips securely stores your data in accordance with the Data Protection Act 1998.
Thompsons’s Tips will keep your data for a period of 12 months. Once this time period has expired, we will delete your data. Your data will not be disclosed to any third parties at any time.
What are your data protection rights?
Thompson’s Tips would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: thompsontips79@yahoo.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Thompson’s Tips uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Thompson’s Tips uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Changes to our privacy policy
Thompson’s Tips keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27th September 2020.
How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: thompsontips79@yahoo.com